Though my train was not affected by the recent outages, I got an email from the Thalys CEO. In it there are a few gems that read as if the legal department & some rogue AI wanted to purposely sabotage the PR folks' work.
A few gems:
* "The operational situation of these last few days may have severely impacted your customer experience, including the information that was provided to you during disruptions."
* "However, our organisation has been proven insufficiently robust to correctly withstand this chain of occurrences."
* "We reduced the number of train journeys to get back to the reliable and qualitative service that is our company’s signature."
* "We put actions in place to improve our crisis management process.
"On a positive note, the closing paragraph is actually pretty good and sounds like it was written by a human. Wish the rest of the email lived up to the same standard.
"I wanted to apologise to those among you who have been affected directly. Each year, millions of passengers choose Thalys and place their trust in us for their train journey. Rest assured that all the Thalys teams are doing everything they can to regain and maintain your trust."
Thoughts...?